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Dec
7
StyleEase now has WorldCat included!
Posted by Marie M - StyleEase Support on 07 December 2011 11:55 PM

We're happy to announce a new partnership with WorldCat, the world's largest online library catalog. StyleEase users can now search WorldCat, download citations for sources found in the catalog, and link directly to libraries and bookstores through which the source material is available.

StyleEase users can search and download citations from within their StyleEase document (in Word), or they can use our online search web application from any browser. Web app users can store citations in the StyleEase cloud database, and then later download those citations into their StyleEase papers.

Our customers can now enjoy the ease of finding and citing source material in a way that's conveniently integrated with StyleEase!

 

Thanks for choosing StyleEase!



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Oct
7
Update to Chicago/Turabian StyleEase for Mac (Word 2011)
Posted by Marie M - StyleEase Support on 07 October 2011 02:02 PM
You should update your Chicago/Turabian software. This version fixes two critical bugs: 1) a problem with heading style names that caused page layout problems, and 2) a problem with repaginating a document after adding a section that could cause Word to shut down. The heading style problem fix does not automatically fix existing StyleEase documents; for help with this, please check the knowledge base in our support center (www.styleease.com/support).

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Aug
23
Note for Mac Lion users
Posted by Marie M - StyleEase Support on 23 August 2011 12:59 AM

We have confirmed that installation and use of StyleEase products on MacOS 10.7 (Lion) is working fine, including our new version of StyleEase for Chicago/Turabian Style for MacOS, which will be released on September 1st.

Early installations of Lion apparently had issues with Word and StyleEase; however, if you update your OS before updating to Lion, and if you update Word for Lion, StyleEase is working fine. We believe any Mac-related problems are behind us, and our updated installers are now available.



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Jul
13
Get a Free Copy of Our New Chicago/Turabian Software
Posted by Marie M - StyleEase Support on 13 July 2011 01:33 PM

We are very happy to announce that we've overhauled our StyleEase for Chicago/Turabian Style software and will be releasing the new version in August, 2011. The new version includes numerous major enhancements, including:

  • Updated to 16th Edition of Chicago Manual of Style (and Turabian 7th Edition)
  • Now includes a references database for simple re-use of citations in all of your papers
  • Dramatically simplified references menu
  • Easy addition of online information for any citation
  • Simplified online-only source citations
  • Easy entry of names, dates, and other data that StyleEase automatically formats correctly for you
  • Available for PCs (in August) and MacOS/Word 2011 (in September)

We are currently signing up advanced (beta software) test customers. We'll give you a pre-release version of our new version, and you'll automatically get upgraded to the production version when it becomes available. We'll also include free updates for life. We will begin beta testing of our PC version on or before July 24th, 2011, and testing of our MacOS version will begin by late August. Please note that our beta versions have been thorougly tested and verified in-house; our beta testers usually find only very minor adjustments to the way our software works.

What do you need to do? Sign up at http://www.styleease.com/Forms/GetChiBeta.html; we'll send you a download link, and will expect you to send us brief feedback within two weeks of activating your beta copy. We won't ask anything else, and we won't use your email address for any purpose other than letting you know when your software and subsequent updates are available.

Thanks in advance for helping assure the ongoing quality of our products!


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Mar
29
Symantec Norton Suspicious.Insight and WS.reputation.1 False Positive reports for StyleEase
Posted by Marie M - StyleEase Support on 29 March 2011 02:02 PM

A number of our users have been reporting that Norton/Symantec antivirus software has been detecting "Suspicious.Insight" or "WS.reputation.1" threats in the Bulk Image Downloader setup executable.

 

This is a false positive. None of our software contains any form of virus, trojan or other malware. All our executables are digitally signed which you can verify to prove that they originate from us and were not tampered with. 

 

Norton recently introduced these 'reputation' checks which basically flag any executable their system hasn't seen before as a possible threat. This is nonsense for smaller software companies and it affects a huge number of companies that regularly release new software. The WS.Reputation.1 reported by Norton is not a virus warning, it means that this file has a low or no reputation among Norton users. 
Considering that Norton has possibly tens of millions of users - StyleEase will never have a high enough reputation to not have problem with such a system. 

As these reports come in we report them to Symantec and wait for them to update their virus definitions. We have been whitelisted, so updated Norton should not cause this issue. 

If you choose to continue using Norton you'll need to configure it to exclude the StyleEase executable (normally located in C:\Program Files\StyleEase) from being checked. Please consult your Norton/Symantec documentation for information on how to do this.

 

 

WS.Reputation.1 is a detection for files that have a low reputation score based on analyzing data from Symantec’s community of users and therefore are likely to be security risks. Detections of this type are based on Symantec’s reputation-based security technology. Because this detection is based on a reputation score, it does not represent a specific class of threat like adware or spyware, but instead applies to all threat categories. 

 

The reputation-based system uses "the wisdom of crowds" (Symantec’s tens of millions of end users) connected to cloud-based intelligence to compute a reputation score for an application, and in the process identify malicious software in an entirely new way beyond traditional signatures and behavior-based detection techniques.

 

Now, like any security technology, there is a small chance that we have made a mistake on a file.  We are constantly tuning the reputation system to avoid these problems, but they do occur on occasion.  If you believe a file has been mistakenly detected by WS.Reputation.1, you can submit a dispute at https://submit.symantec.com/dispute/.  This page is monitored 24 hours a day so that we can immediately begin to research and correct any issue. 

Restoring a file from Quarantine

(Please see attached pdf of the website, in our Knowledge Base article of the same name, for how to follow these steps)

If you are confident that you are experiencing a false positive and cannot wait for the dispute process, the product allows you to manually remove items from quarantine.  To do so, open the main window and click on the “Quarantine” link

From the quarantine window, select the file that you wish to restore and click on the “options” button under the recommended action.

From the threat detection window, select the “Restore this file option” to restore your file.


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